ArtisanBox is the fast-growing independent marketplace that makes it easy for you to eat better -- offering options from the best of british artsan and small-batch food and drink makers. Read more here.
Contact Us
We're here to help. if you have any questions or concerns about an order please feel free to contact customer support at customers@artisanbox.io or via the in-store chat if available.
Delivery + Shipping
Because we're a marketplace with many different venfors, the items in your basket may come from multiple warehouse locations, in more than one shipment.
We attempt to make this clear to you throughout the process via the following
On each product page we show the vendor details, the estimated shipping and delivery dates and the shopping cost for a given product.
We display estimated delivery times in basket, checkout and confirmation email
At checkout we display the number of deliveries and associated costs (if any) with each shipment.
Individual vendors may offer free delivery when a minimum threshold or amount. If so, this is messaged in the lime green shipping and delivery information just below the buy buttons on a product page. ArtisanBox at a store level offers free delivery on any basket of products valued at over £75 (excl. shipping charges) using code FREEDEL at checkout.
Subscriptions
We offer Subscribe & Save subscriptions on many products to make it easy for you to repurchase your favourites. There are no minimum order requirements and subscriptions are fully manageable through the subscriptions tab in your account. Subscriptions can be cancelled or paused at anytime.
<div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"> <shopify-accelerated-checkout-cart wallet-configs="[{"supports_subs":true,"supports_def_opts":false,"name":"shop_pay","wallet_params":{"shopId":70993346850,"merchantName":"ArtisanBox","personalized":true}},{"supports_subs":false,"supports_def_opts":false,"name":"paypal","wallet_params":{"shopId":70993346850,"countryCode":"GB","merchantName":"ArtisanBox","phoneRequired":true,"companyRequired":false,"shippingType":"shipping","shopifyPaymentsEnabled":true,"hasManagedSellingPlanState":null,"requiresBillingAgreement":false,"merchantId":"E6WHUM2RSM58N","sdkUrl":"https://www.paypal.com/sdk/js?components=buttons\u0026commit=false\u0026currency=GBP\u0026locale=en_US\u0026client-id=AfUEYT7nO4BwZQERn9Vym5TbHAG08ptiKa9gm8OARBYgoqiAJIjllRjeIMI4g294KAH1JdTnkzubt1fr\u0026merchant-id=E6WHUM2RSM58N\u0026intent=authorize"}}]" access-token="1a72b59ebcd3a3b06d82fbbbcf143c11" buyer-country="GB" buyer-locale="en" buyer-currency="GBP" shop-id="70993346850" cart-id="85790fbbb49512145b7813b69b6920d4" enabled-flags="["d6d12da0"]" > <div class="wallet-button-wrapper"> <ul class='wallet-cart-grid wallet-cart-grid--skeleton' role="list" data-shopify-buttoncontainer="true"> <li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li><li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li> </ul> </div> </shopify-accelerated-checkout-cart> <small id="shopify-buyer-consent" class="hidden" aria-hidden="true" data-consent-type="subscription"> One or more of the items in your basket is a deferred or subscription purchase. Monthly subscriptions will be charged on the 20th of each month. Subscribe & Save subscriptions will be charged on the same date every fortnight/month as your original purchase. Pay as you go Discovery Box subscriptions are charged on the 15th of month following the initial purchase. By continuing with your payment, you agree that any subscription will automatically renew at the frequency listed on this page until it ends or you cancel. Your subscription can easily be managed through your account portal. </small> </div>
Choosing a selection results in a full page refresh.
Opens in a new window.
One or more of the items in your basket is a deferred or subscription purchase. Monthly subscriptions will be charged on the 20th of each month. Subscribe & Save subscriptions will be charged on the same date every fortnight/month as your original purchase. Pay as you go Discovery Box subscriptions are charged on the 15th of month following the initial purchase. By continuing with your payment, you agree that any subscription will automatically renew at the frequency listed on this page until it ends or you cancel. Your subscription can easily be managed through your account portal.
