Cancellation policy
Cancellation Policy
Some items in our store may be offered to you as a standard purchase, subscription, or a pre-order.. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select in the basket and at checkout.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Monthly subscriptions will be charged on the 18th of each month. First subscription orders placed after the 18th of each month will start and be fulfilled from the following month. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Standard ‘one-off’ purchases.
With one off purchases you are covered by distance-selling regulations. As part of the cooling off period you can cancel your item anytime from order confirmation and prior to dispatch. However, as set out in the returns section due to the perishable nature of the products at ArtizanBox we are unable to take change of mind returns.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.